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            <h1>Mark's Tech Solution</h1>
            <div class="subtitle">Professional IT Services & Computer Repair</div>
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            <h2>Legal Documents</h2>
            <p>Access our complete legal documentation:</p>
            <ul>
                <li><a href="#privacy-policy">Privacy Policy</a></li>
                <li><a href="#terms-conditions">Terms and Conditions</a></li>
                <li><a href="service-agreement.php">Full Service Agreement</a> - Comprehensive terms for all IT services</li>
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            <h2>Privacy Policy</h2>

            <h3>1. Information We Collect</h3>
            <p>Mark's Tech Solution ("we," "our," or "us") collects information necessary to provide our computer repair and IT services:</p>

            <h4>Personal Information:</h4>
            <ul>
                <li>Contact information (name, address, email, phone number)</li>
                <li>Payment information (credit card details, billing address)</li>
                <li>Service preferences and history</li>
            </ul>

            <h4>How We Use Your Information:</h4>
            <ul>
                <li>Diagnose and troubleshoot technical issues</li>
                <li>Install and configure software and hardware</li>
                <li>Setup and maintain wired/wireless networks</li>
                <li>Provide remote technical support</li>
                <li>Comply with legal obligations</li>
            </ul>

        <h3>3. Data Protection and Security</h3>
        <p>We implement appropriate technical and organizational security measures including:</p>
        <ul>
            <li>Encrypted data transmission during remote sessions</li>
            <li>Secure storage of customer data</li>
            <li>Regular system security updates</li>
            <li>Limited access to personal information</li>
            <li>Secure disposal of data when no longer needed</li>
        </ul>

        <h3>4. Data Retention</h3>
        <p>We retain personal information only as long as necessary for:</p>
        <ul>
            <li>Service warranty periods (typically 30-90 days)</li>
            <li>Legal and tax compliance requirements</li>
            <li>Ongoing service relationships</li>
        </ul>

        <h3>5. Your Rights</h3>
        <p>You have the right to:</p>
        <ul>
            <li>Access your personal information</li>
            <li>Correct inaccurate data</li>
            <li>Request deletion of your data</li>
            <li>Opt-out of marketing communications</li>
            <li>Request information about data processing</li>
        </ul>

        <h3>6. Third-Party Disclosure</h3>
        <p>We do not sell your personal information. We may share information with:</p>
        <ul>
            <li>Payment processors for transaction completion</li>
            <li>Software vendors for license validation</li>
            <li>Legal authorities when required by law</li>
        </ul>

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            <h3>Contact Information</h3>
            <p>For privacy-related questions or to exercise your rights, contact:</p>
            <p>Mark's Tech Solution<br>
            Email: m.geden01@markstechsolution.com<br>
            Phone: (339) 746-0995<br>
            Address: 16 Dale Rd, East Weymouth, MA 02189</p>
        </div>
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    <div id="terms-conditions" class="document-section">
        <h2>Terms and Conditions</h2>

        <h3>1. Services Provided</h3>
        <p>Mark's Tech Solution provides the following IT services:</p>
        <ul>
            <li>Computer hardware repair and maintenance (excluding screen repair)</li>
            <li>Software installation, configuration, and troubleshooting</li>
            <li>Virus and malware removal</li>
            <li>Data backup and recovery services</li>
            <li>Wired and wireless network setup and configuration</li>
            <li>Network administration and security</li>
            <li>Remote technical support</li>
            <li>On-site home and business visits</li>
            <li>Drop-off repair services</li>
            <li>IT consultations and tutorials</li>
        </ul>

        <h3>2. Service Limitations</h3>
        <p class="highlight">We cannot guarantee recovery of all data or resolution of all technical issues. Some problems may be beyond repair due to hardware failure, extensive damage, or other factors.</p>

        <h3>3. Payment Terms</h3>
        <ul>
            <li>Service fees are due upon completion of work unless otherwise arranged</li>
            <li>Diagnostic fees may apply for initial assessment</li>
            <li>Remote support: Minimum 1-hour charge, billed in 15-minute increments</li>
            <li>On-site visits: Minimum 2-hour charge, plus travel time if applicable</li>
            <li>Parts and software are additional to service fees</li>
            <li>Late payments may incur additional fees</li>
        </ul>

        <h3>4. Warranties</h3>
        <ul>
            <li><strong>Labor Warranty:</strong> 30 days on repairs performed</li>
            <li><strong>Parts Warranty:</strong> Manufacturer's warranty on replacement parts</li>
            <li><strong>No Warranty:</strong> Software installations and configurations are provided "as-is"</li>
            <li>Warranty void if device is tampered with by another service provider</li>
        </ul>

        <h3>5. Liability Limitations</h3>
        <p class="highlight">Our liability is limited to the cost of services provided. We are not liable for:</p>
        <ul>
            <li>Data loss - customers are responsible for data backup</li>
            <li>Consequential or incidental damages</li>
            <li>Loss of business or profits</li>
            <li>Issues arising after service completion due to customer actions</li>
        </ul>

        <h3>6. Customer Responsibilities</h3>
        <ul>
            <li>Back up all important data before service begins</li>
            <li>Disclose all known issues with the device</li>
            <li>Provide safe access for on-site visits</li>
            <li>Make payment as agreed</li>
            <li>Test services upon completion and report any issues within warranty period</li>
        </ul>

        <h3>7. Remote Access Authorization</h3>
        <p>By requesting remote support, you authorize us to:</p>
        <ul>
            <li>Access your computer system remotely</li>
            <li>Install necessary software for remote support</li>
            <li>Make configuration changes to resolve issues</li>
            <li>Monitor the remote session for quality assurance</li>
        </ul>

        <h3>8. Cancellation Policy</h3>
        <ul>
            <li>24-hour notice required for appointment cancellations</li>
            <li>Late cancellations may incur a fee</li>
            <li>No-shows will be charged the minimum service fee</li>
        </ul>

        <h3>9. Data Handling</h3>
        <ul>
            <li>We take reasonable care with your data but recommend you maintain backups</li>
            <li>Data recovery services are not guaranteed</li>
            <li>We securely delete any recovered data after service completion unless otherwise arranged</li>
        </ul>

        <h3>10. Network Services</h3>
        <ul>
            <li>Network setup includes basic configuration only</li>
            <li>Ongoing network security is the customer's responsibility</li>
            <li>We are not liable for security breaches after service completion</li>
            <li>Complex network configurations may require additional fees</li>
        </ul>

        <h3>11. Governing Law</h3>
        <p>These terms are governed by the laws of Massachusetts. Any disputes shall be resolved in the courts of [Your County], Massachusetts.</p>

        <h3>12. Changes to Terms</h3>
        <p>We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of updated terms.</p>
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